In a hurry? Order in Dar es Salaam and confirm before 2:00 PM for same-day delivery, or collect for free from our Upanga showroom.
Where we deliver
We deliver to every region of Tanzania and to Kenya. Delivery charges depend on the destination and the size and weight of your order. We confirm the exact cost with you by phone or WhatsApp before we dispatch.
Delivery options
| Option | Where | How long | Cost |
|---|---|---|---|
| Same-day rider | Dar es Salaam | Same day if confirmed before 2:00 PM, otherwise next day | Depends on your area |
| EMS or bus parcel service | Rest of Tanzania | 2–5 business days | Depends on destination, size and weight |
| EMS or courier | Kenya | 2–5 business days | Confirmed before dispatch |
| Showroom pickup | Upanga, Dar es Salaam | Once we confirm your order is ready | Free |
Delivery times are estimates. Courier schedules, public holidays and weather can occasionally cause delays.
How your order is processed
- Confirmation. We process your order within 24 hours of payment being confirmed. For cash on delivery orders in Dar es Salaam, we call you to confirm.
- Dispatch. We pack your order and hand it to our rider, EMS or the bus service.
- Tracking. For EMS and bus parcels we send you the tracking number or waybill details on WhatsApp or by email.
- Delivery or collection. Our rider delivers within Dar es Salaam. For EMS and bus parcels you collect from the EMS office or bus office in your town when you are notified.
Collecting from our showroom
Choose pickup at checkout and we will let you know when your order is ready. Collect from our showroom at Girl Guides Building, Ground Floor, Kibasila Street, Upanga, Monday to Saturday, 9:00 to 17:00. Please bring your order number.
Important to know
- Please give us a correct name, phone number and delivery address. If a parcel is returned because of incorrect details, the cost of sending it again is paid by the customer.
- Check your order when it arrives. Report any damaged or missing items within 24 hours of receiving it, with photos if possible.
- Once a parcel is handed to EMS or a bus service, delays or problems caused by the carrier are outside our control. We will always help you follow up with them.