At 361 Degrees Adventure Ltd, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.
No Returns & No Refunds
- All sales are final – Once goods are sold, they cannot be returned or refunded.
- We do not accept returns or issue refunds for change of mind, incorrect orders placed by the customer, or general dissatisfaction.
Exceptions for Faulty or Defective Items
We only consider returns in the case of manufacturing defects or faulty items under the following conditions:
- Inspection Upon Arrival – Customers must check their items upon delivery or collection.
- Return Eligibility – If an item is found to be defective, the customer must:
- Report the issue within 3 days of receiving the order.
- Present the original receipt as proof of purchase.
- Ensure the product is in unused condition, with all original packaging, tags, and accessories.
- Return Approval – Our team will inspect the item, and if the defect is confirmed, we may:
- Offer a replacement of the same item (subject to availability).
- Issue a store credit for future purchases.
Non-Returnable Items
The following items cannot be returned or refunded under any circumstances:
- Items that are used, damaged, or altered after purchase.
- Goods without an original receipt.
- Items returned after the 3-day return window.
- Any customized or special-order items.
- Clearance or discounted products.
Return Process
- If you believe your item qualifies for a return due to a defect, contact us within 3 days of receiving your order.
- We will assess the claim and provide return instructions if applicable.
- Customers are responsible for bringing the item back to our store or arranging return shipping at their cost.
No Cash Refunds
- Refunds will not be issued in cash under any circumstances.
- Approved returns will be replaced or credited towards future purchases.
For further assistance, please contact our customer support team.