All sales are final. We do not accept returns or give refunds for change of mind, orders placed by mistake or general dissatisfaction. We do help if an item is faulty — see below.
Faulty or defective items
We stand behind the quality of what we sell. If an item has a manufacturing defect, we will put it right.
- Check your order when you receive or collect it.
- Tell us within 3 days of receiving your order, on WhatsApp, by phone or by email. Photos or a short video help us resolve it faster.
- Bring or send the item back with the original receipt, unused, in its original packaging with all tags and accessories.
- We inspect it. If the defect is confirmed, we give you a replacement of the same item (subject to availability) or store credit for a future purchase.
Items can be returned to our Upanga showroom. If you are outside Dar es Salaam, the cost of sending the item back is paid by the customer.
Items we cannot accept back
- Items that have been used, damaged or altered after purchase
- Items without the original receipt
- Items reported after the 3-day window
- Customised or special-order items
- Clearance and discounted items
No cash refunds
Refunds are not given in cash. Approved claims are settled with a replacement or with store credit that you can use on anything in our store.
Frequently asked
The item is not what I expected. Can I return it?
We are not able to accept returns for change of mind. If you are unsure about size, fit or features, message us before you buy or visit the showroom to see the item in person.
What can I use store credit on?
Store credit can be used on any item in our store, in the showroom or when you order with us.